When you think of the term “executive presence,” you might think of someone who is domineering and gets all dressed up and loudly commands the attention of the room. While this can be part of having an executive presence, it’s not everything. Mary Jane Mapes, interviewed by John Golden, explores what an executive presence is, and why it’s important to have in the sales world.
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Everyone wants fast results that are also sustainable as a long term solution. Let’s be real, who doesn’t want it all? But that isn’t always how it works in the marketing world, there’s usually some kind of trade-off. There are things that you need to do that are in the best interest of your business in the long term, and many of these things require patience. There are other decisions that are more focused on short term solutions to hit the goals that you have one month or a few months out, but if you put all of your attention there, you’re going to make sacrifices long term. Joe Sullivan talks about how to structure your marketing in order to get you fast results, and sustainable success in this expert sales interview with John Golden.
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All organizations want to elevate their business. Taking things to the next level and continuing growth is vital for long term company success. One of the ways that you can elevate your business is by unleashing the power of customer-centricity and unlocking customer perceived value. The customer is at the core of the organization, and what they want and need is a driving force behind closing deals and making more sales. Mark Boundy discusses how to elevate your business using customer centricity and customer perceived value in this expert sales interview hosted by John Golden.
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The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector explores Nordstrom’s way to customer service in this expert sales interview, hosted by John Golden.
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Being an entrepreneur is a challenging thing. It takes a lot of self-reflection and self-work, it requires knowing how to overcome extreme challenges, it means knowing how to motivate yourself, and many other things in order to be successful. It’s no small undertaking, but there are certain elements and things that you can leverage in order to make being an entrepreneur and finding success as an entrepreneur easier. Neil Eneix, interviewed by John Golden, explores entrepreneurship in this expert sales interview.
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Marketing is vitally important for all sales organizations. It’s how messages about the product or service are delivered, it’s how you expose consumers to messages about your brand, and it’s how your company gets people in the door. However, marketing is not always done effectively. There are a lot of things that aren’t going well with marketing. Wayne Mullins explores what’s wrong with marketing, and how to correct it, in this expert sales interview hosted by John Golden.
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Have you ever been very excited about a product or service based on the advertising you’ve seen, only to be extremely disappointed and confused when you actually became a customer? It can be incredibly difficult for the strategies of the boardroom and marketing team to actually be executed on the front lines of customer experience. Chris Wallace, interviewed by John Golden, talks aligning your brand and product stories in this expert sales interview.
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Many people don’t understand the power of YouTube, and there are sales and business people out there who are not taking advantage of this platform. YouTube is the second largest search engine, and it’s used by people who want to buy your product or service every single day. A study done by Google found that 68% of people make purchase decisions based on YouTube videos. Think about the last time you bought a new smartphone or a new car. Did you watch video reviews? For many people, the answer is yes. YouTube can create growth for your business, not just in the product space, but also for coaches, leaders, consultants, and other service providers by reaching people where they’re searching, as opposed to reaching them where they’re just browsing. Aleric Heck, interviewed by John Golden, explains how to make YouTube work for your business.
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