John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.
Sales Expert insight interview with John Golden and John DiJius cover these points:
- What is the meaning of relationship economy and what has changed to make that more prominent perhaps than it was before?
- In this disconnected connected world, devices come in the way and we have developed all these ways of being impersonal and unfortunately, a lot of companies latched onto this and thought that this is great and efficient and going to save my money. But then they woke up one day to realize that people wanted something more. What are John DiJulius’s views regarding the same?
- What are some of the ways that organizations can start to perhaps ones have drifted away a little bit can start to rebuild relationships and reintroduce some human element into that interaction with customers?
- What are some of the things that an organization does to ensure that as people come in that they train them and have to be how to engage in the way that brand wants?
- When companies recruit particularly in any customer-facing or customer experience part of your organization, then there is a need to recruit people who want to please people and create a good experience. Yes, there are plenty of people in the world who do amazing things but it is also true that if you want to build a good customer experience, it has to be built by people who love people. What John DiJulius has to say about the same?
THE RELATIONSHIP ECONOMY:
Relationships are the biggest differentiator in customer and brand loyalty. Relationships are at the center of all we do.
John DiJulius’ new book, his best work, The Relationship Economy, Building Stronger Customer Connections In The Digital Age. This book could not be timelier in the world we are living in. The Relationship Economy is about building a culture that recognizes the importance of each individual and of making everyone a part of a community that is working toward something bigger—a community that makes them feel cared for.
Our Host
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.
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