The digital marketing landscape is constantly shifting, presenting both challenges and exciting opportunities. In a recent Expert Insight Interview, Kim, CEO of Always On Digital, shared invaluable perspectives on how businesses can not only keep up but truly excel. Her insights are essential for anyone looking to future-proof their digital strategy.
One significant area of growth and opportunity is Connected TV (CTV). Forget traditional cable; CTV offers unparalleled targeting and measurement capabilities, allowing brands to track ad exposure to real-world sales. However, navigating its fragmented landscape and guarding against ad fraud requires vigilance. Kim advises exploring CTV for broad reach and compelling brand storytelling, especially around major events.
Beyond new channels, the entire customer experience is paramount. Marketing, sales, and customer service can no longer operate in silos. Every touchpoint contributes to your brand’s perception. Kim stresses the need for holistic thinking – ensuring fast websites, responsive support, and consistent messaging across the entire customer journey. This integrated approach builds loyalty and trust.
Lastly, with platform proliferation at an all-time high, it’s easy to get lost. Kim’s advice: go where the conversation is, not just where you think it should be. This might mean leveraging platforms like X (Twitter) for surprising results, as her team found with a utility app. Continuous audience research and a willingness to test new channels are crucial for identifying where your audience genuinely engages.
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