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🎧 The AI-Compliance Tightrope: How Outbound Contact Centers Win
Podcast Sales and Marketing / PodCast / Nov 6, 2025 / Posted by Nima Hakimi / 0

🎧 The AI-Compliance Tightrope: How Outbound Contact Centers Win

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Outbound contact centers are at a crossroads, where technological necessity meets complex legal mandates. The pressure is on sales leaders and contact center managers to adopt intelligent solutions without falling foul of evolving regulations like the TCPA (Telephone Consumer Protection Act).

On this episode of the Sales POP! podcast, we go deep with Nima Hakimi, CEO of Convoso, whose company has evolved from a cloud disruptor to a leader in intelligent, compliant calling solutions. Nima shares the hard-won strategies every revenue-focused team needs to master the dual challenge of AI and compliance.

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About Author

Nima Hakimi has led the company since its start-up days in 2006 as an innovator of outbound contact center software solutions. Under his leadership, Convoso continues to expand into new growth markets and to develop future forward products that enhance the performance and efficiency of success-driven companies. As an active industry leader, Nima is in demand for speaking and advisory engagements, where he shares his knowledge and experience about best practices, compliance, and strategies for sales and lead generation teams. Nima is a board member of R.E.A.C.H. (Responsible Enterprises Against Consumer Harassment) and advises on how contact centers in the lead generation ecosystem can be both compliant and profitable.

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About Author

Nima Hakimi has led the company since its start-up days in 2006 as an innovator of outbound contact center software solutions. Under his leadership, Convoso continues to expand into new growth markets and to develop future forward products that enhance the performance and efficiency of success-driven companies. As an active industry leader, Nima is in demand for speaking and advisory engagements, where he shares his knowledge and experience about best practices, compliance, and strategies for sales and lead generation teams. Nima is a board member of R.E.A.C.H. (Responsible Enterprises Against Consumer Harassment) and advises on how contact centers in the lead generation ecosystem can be both compliant and profitable.

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