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What are Virtual Assistants?
Blog / Marketing / Mar 15, 2024 / Posted by Chris Mcshanag / 25

What are Virtual Assistants?


I chatted with Chris McShanag, who knows much about using virtual assistants (VAs) to help businesses grow. Here’s a simple breakdown of our talk.

Understanding Virtual Assistants

Chris Mechanic introduces virtual assistants as remote workers who can handle various tasks from around the globe. These tasks encompass a wide range of administrative and support functions, such as managing finances through bookkeeping, offering customer support over the phone, and performing various other office-related duties—all without the need for physical presence in an office environment. Chris underscores the adaptability and efficiency of virtual assistants, highlighting their ability to maintain high productivity levels even amidst challenging situations like the global pandemic, which significantly disrupted traditional work settings.

The Advantages of Employing Virtual Assistants

The rationale behind integrating virtual assistants into business operations is evident. Business owners and entrepreneurs can reallocate their focus toward strategic planning and core activities that drive business growth and development by delegating routine and time-consuming tasks to virtual assistants. Chris’s enterprise plays a pivotal role in this process by meticulously identifying and matching the appropriate virtual assistants to meet the specific needs of businesses. This service addresses critical challenges, such as reducing the overhead costs associated with in-house staffing and navigating the complexities of sourcing and recruiting talented individuals. Ultimately, the support provided by Chris’s company empowers business owners to accelerate their progress and achieve their objectives more efficiently.

The Process and Payoff of Hiring Virtual Assistants

Chris’s company’s approach to facilitating the use of virtual assistants goes beyond mere matchmaking. They offer a comprehensive solution that encompasses the recruitment, training, and continuous support of virtual assistants. This holistic strategy ensures that the virtual assistants are not only perfectly aligned with the client’s needs from the outset but are also consistently developed and guided to adapt to evolving business requirements. The financial benefits of this model are substantial, with potential savings of up to $80,000 for businesses that transition from employing in-house staff to utilizing virtual assistants. Moreover, this transition often results in enhanced productivity, as virtual assistants are specifically trained and equipped to handle their assigned tasks efficiently and effectively. Through this model, businesses can achieve a leaner operational structure, lower fixed costs, and improved scalability, paving the way for sustained growth and competitiveness in the market.

The Wide Range of Tasks Virtual Assistants Can Undertake

Virtual assistants (VAs) are versatile professionals who can manage various tasks across various business domains. Their capabilities extend far beyond basic administrative duties, making them invaluable assets for businesses looking to optimize their operations and enhance customer engagement. Here’s a deeper look into the diverse roles that VAs can play:

  1. Customer Service and Support: Virtual assistants can interact with customers via phone, email, or live chat, providing timely support, resolving queries, and ensuring a high level of customer satisfaction. This role is crucial for maintaining positive relationships with clients and fostering a sense of loyalty towards the business.
  2. Financial Management: VAs can take on financial tasks such as bookkeeping, invoice preparation, processing payments, and managing expense reports. Their involvement helps businesses keep their financial records accurate and up-to-date, enabling better financial planning and decision-making.
  3. Social Media Management: A robust social media presence is essential for business growth in the digital age. Virtual assistants can manage social media profiles, create content, schedule posts, and engage with the audience. By doing so, they help businesses increase their online visibility and effectively engage with their target audience.
  4. Administrative Support: VAs can manage email, schedule appointments, organize calendars, prepare meeting minutes, and manage travel arrangements. This support ensures that business operations run smoothly and efficiently, freeing up time for business owners and managers to focus on strategic activities.
  5. Industry-Specific Tasks: Chris highlighted that virtual assistants could perform over 250 tasks across various sectors such as law, real estate, and construction. For instance, in the legal field, VAs can assist with document preparation, legal research, and case management. In real estate, they can help list properties, coordinate viewings, and manage property inquiries. VAs can support project management activities, procurement, and vendor communications in construction.

Success Stories Chris told us about businesses saving money and working more efficiently with the help of virtual assistants. For example, some companies saved a lot of money, while others got better at responding to customers and managing projects thanks to VAs.

The Importance of Being Human Even with more technology, Chris believes keeping the human touch in business is important. His VAs from the Philippines and Latin America are known for great customer service.

Looking Ahead, Chris sees a big future in needing skilled workers, especially as unemployment drops but demand for talent goes up. His company, VA and VA, helps businesses by handling hiring headaches, making it easier to focus on growth.

A Special Note on Healthcare VA and VA focuses a lot on healthcare, helping professionals like doctors and dentists with tasks like talking to patients and managing to bill. They’ve even started My Ortho VA, especially for orthodontics.

Final Thoughts I think businesses should seriously consider using virtual assistants to stay competitive. Chris is excited about helping more businesses grow and encourages people to get in touch to see how virtual assistants can help.

Chris’s conversation showed how virtual assistants can greatly help businesses, making it easier to grow and stay competitive.

About Author

BizVA President and Chief Operating Officer Chris McShanag is a transformational leader who brings extensive experience in delivering successful business solutions through innovative and scalable solutions.


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