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What to Expect For The Future of Work
Blog / Leadership / Jan 3, 2020 / Posted by Bill Jensen / 613 

What to Expect For The Future of Work

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Workplace dynamics are in a state of constant shift, but is this shift happening in the form of major transformations, or small evolutions? The answer is that it really depends on the industry.

The Future of Work:

Throughout his years of information gathering, Jensen discovered that for some people, like those who pursue a career in tech or the digital world, the future of work is going to be phenomenal with exponential growth, because the world is currently being designed for that industry. But for other people in other industries, the future doesn’t look so bright. A trend appeared in Jensen’s research that he dubbed “The Disruptive Law of One to One.” This phenomenon states that for every person who is empowered in their work-life with amazing opportunities and a limitless future, there is another person who is being hurt by those same opportunities.

More Ability to Connect, Yet Less Connection:

Technology has revolutionized the entire world, and the workplace is no exception. Yet, it’s been seen time and time again that emerging companies with available capital opt for building a brick and mortar business office, asking their employees to pay hand over fist to live in an overpriced area and commute every day when this doesn’t really make sense anymore. However, it’s still common practice because a new model hasn’t been established quite yet. The workplace is in this mix of building regular headquarters and structures, while still trying to promote self-management and working from home. There is also a hesitation from managers that want to have a more active part in knowing their employees are at their desk working, as opposed to empowering people so that they are motivated to work without supervision. The result is messiness that is not conducive to the modern workplace or the future of work.

The Importance of Empathy and Vulnerability:

Empathy is the ability to put oneself in the shoes of another person, and explore that person’s needs. When empathy is brought into the workplace, it can be challenged into design thinking. At its essence, design thinking is the ability to look at every problem, in every situation, from the perspective of the employees, customers, and stakeholders, building from their real and true need, not necessarily what managers think they need. This can require something that may feel counterintuitive to the default perspective, which when empathy becomes disruptive. Disruptive empathy is required to shatter the default perspective of “what do I want?” so that it can be replaced it with “what does the foundation of my organization want?” This shift in perspective is where the modern workplace is headed – and should be headed – in order to create happier employees, customers, and stakeholders and hold people as the highest assets. Another part of empathy is for leaders to show personal vulnerability with employees. As opposed to the machismo tendency of never showing weakness, showing vulnerability and how to overcome vulnerability is an important part of creating connection and realness with employees. Truly great leaders are able to be vulnerable in front of the people they are leading.

A Workforce of Consumers:

100% of an organization’s workforce is made up of consumers. Each and every person buys stuff, and they are evaluating the culture, organization, and structure of the organization they work for from the perspective of a consumer. It’s not just the customer experience of “give us your money,” but rather it’s the employee experience of “give us your extra effort, give us your passion.” Keeping this in mind as the workforce continues to grow and evolve will help leaders create an environment that not only helps their bottom dollar but also helps foster empathy for employees.

About Author

Bill is an internationally-acclaimed thought leader who is known for extremely useful content, and his passion for making it easier for everyone to work smarter, not harder. His first book, Simplicity, was the Number 5 Leadership/ Management book on Amazon in 2000.

Author's Publications on Amazon

Disrupt! is for everyone trying to do extraordinary things while driving through a shitstorm of relentless disruptions. Jensen uncovered these habits by going direct to the source — the very people causing those disruptions.
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In his powerful new book, internationally-acclaimed change agent and simplifier Bill Jensen maps your future and the future of work as no one else could. What are your toughest choices as you lead yourself and others into the future? Jensen has spent years studying that…
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Hacking Work blows the cover off the biggest open secret in the working world. Today's top performers are taking matters into their own hands by bypassing sacred structures, using forbidden tools, and ignoring silly rules to increase their productivity and job satisfaction.
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Drawing from a study of over 2,500 people in 460 companies, Simplicity has been hailed as " a breakthrough in the design of understanding," a book that "outlines the future of leadership." It's a powerful guide to working smarter, not harder, and, in the process,…
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What are the most crucial character traits necessary in the age of continuous disruption? How do you lead people when everyone’s To Do list goes kaflooey before they’ve had their first cup of coffee? How do you train and develop people so they can cope…
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In The Simplicity Survival Handbook, Bill Jensen offers the antidote you're seeking: a practical guide to doing less in a world of more, and making it count.
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What Is Your Life's Work? captures a most extraordinary moment in each of our lives—the time when we sit down with loved ones and attempt to answer the big question about what really matters. Bill Jensen has created a wonderfully practical space for you to…
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Bill Jensen introduces us to a new breed of managers and organizations that are maximizing productivity, developing leaders at all levels, constantly innovating, attracting exceptional talent -and winning in the marketplace.
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