Pipeliner CRM and Sales POP! recently hosted a live YouTube event that featured four top Customer Experience experts:
- Mark Boundy
- Jermaine Edwards
- Donna Weber
- Dan Gingiss
And was moderated by John Golden & Nikolaus Kimla
Some of the topics covered are:
What does Customer Experience mean today?
How have customer expectations changed?
How should organizations assess current Customer Experience?
How is Customer Experience likely to evolve in the future?
There is so much great information in this video which has been optimized with chapters to allow you to quickly locate the information you are looking for.