Steve has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles working for Marriott International, one of the premiere customer-focused companies in the world.
by Steve Curtin, Brian O'Neillfor $59.00New from $59.00
If Delight Your Customers has renewed your commitment to exceptional customer service, then the Delight Your Customers Companion Guide provides an effective road map to embed the key learnings into the culture of your organization. Many of Steve's cl... read more
by Steve Curtinfor $17.95$6.00New from $6.00Used from $1.83
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Cur... read more