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Martin Hill-Wilson

Martin Hill-Wilson is a customer engagement and digital business strategist, author, and international keynote speaker. Through his company, Brainfood Consulting, he designs masterclasses and transformational change helping clients evolve their social and digital capabilities.

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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid-1960s when modern-day call centers were born. It is taking customers and organizations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and…
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