Bobby Hakimi is the Chief Product Officer and Co-Founder at Convoso. Bobby has led Convoso’s product vision with a commitment to continuing innovation since the company was launched in 2006. By leveraging his experience in software development as well as keen insight into challenges faced by contact center operators, he has advanced Convoso’s solution to become a leader in the marketplace, and has expanded the product roadmap into new territories. Under his product leadership, the company launched its first conversational AI product in 2018, and over the ensuing years continued to augment the AI-powered capabilities of its contact center software.