In this episode, host John Golden talks with Andrew Russell. Andrew founded Rogue Mortgage and has worked in the mortgage industry for many years. He shares smart tips on helping people with home loans and building strong, honest relationships.
Putting People First at Work
Andrew says it’s important to treat people kindly at work. Many jobs push workers too hard, which can lead to stress. He believes workers should feel good and stay healthy while doing their jobs.
Tips:
- Be kind and listen to each other.
- Allow flexible work hours.
- Celebrate team wins and efforts.
Reaching Goals One Step at a Time
Andrew teaches his team to break big goals into smaller steps. This helps people stay motivated and enjoy the journey.
Tips:
- Set small, clear goals.
- Celebrate each win.
- Track progress with simple tools.
Motivation vs. Discipline
Andrew says motivation doesn’t last forever. What matters more is discipline—doing your best even when you don’t feel like it.
Tips:
- Make a daily schedule.
- Hold team check-ins.
- Teach time management skills.
Helping Clients the Right Way
Andrew uses a consultative approach, which means he listens to each person’s needs before offering advice. He wants clients to feel safe, not stressed.
Tips:
- Listen more, talk less.
- Give solutions that fit the person.
- Be honest and build trust.
Working with Realtors and Clients
Andrew builds strong relationships with both homebuyers and real estate agents. He stays in touch and makes sure everyone feels supported.
Tips:
- Always answer questions quickly.
- Make sure pre-approvals are correct.
- Check in often to keep connections strong.
Making Mortgages Easy to Understand
Mortgages can be confusing. Andrew helps people understand the process by using simple steps and clear language.
Tips:
- Teach clients what to expect.
- Break hard topics into small parts.
- Keep learning about the latest rules and changes.
Solving Problems Before They Start
Things don’t always go as planned during a mortgage. Andrew says it’s important to be ready to fix problems quickly.
Tips:
- Think ahead and plan for issues.
- Use your team and network to find answers.
- Keep clients updated on any changes.
Final Thoughts
Andrew Russell shows that kindness, honesty, and smart planning can make the mortgage process easier for everyone. His company, Rogue Mortgage, focuses on helping people feel confident when buying a home. Whether you’re new to the industry or getting your first mortgage, Andrew’s advice can guide you every step of the way.
Our Host
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1500 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.
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