In this episode of the Expert Insight Interview, host John Golden speaks with Frank Favaro about the importance of customer experience (CX) for profitability. They explore why businesses struggle with profitability, emphasizing that differentiating through customer experience can create a unique selling advantage. Frank discusses the need for consistency at every customer touchpoint and the role of empathy in building trust and loyalty. They highlight that customer problems are opportunities for learning and improvement and that every interaction should add value and foster relationships. Frank also shares his work on helping companies improve their customer experience to maximize profitability and create loyal customers.

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In this podcast episode, host John Golden and expert Tony Perzow explore the nuanced realms of negotiation, persuasion, and influence, emphasizing ethical practice and authenticity. They discuss the psychological underpinnings of persuasion, the importance of generosity, and the power of scarcity and authenticity in becoming influential. The conversation also addresses mental health, the stigma associated with it, and the need for compassion in both personal and professional settings. Tony shares a personal anecdote about his son to illustrate these points. The episode concludes with Tony’s vision for revolutionizing corporate workshops to include vulnerability and personal growth activities.

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In this podcast episode, John Golden interviews David Brock, a sales consultant and author, about the challenges in sales for 2024. They discuss the decline in sales performance, attributing it to factors like COVID-19, burnout, economic pressures, and poor company culture. David emphasizes the importance of culture and human connection in sales, and shares his optimism for improving the profession. The episode concludes with a mention of David’s upcoming book and his work at his consulting company, Partners in Excellence.

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As the host of a podcast that delves into the intricacies of sales and relationship-building, I recently had the pleasure of engaging in a thought-provoking discussion with Wanda Allen, an international speaker, coach, and corporate trainer. Wanda, the author of “Follow Up Savvy” and “Follow Up Sales Strategies,” joined me from Oxford, Mississippi, to explore the often overlooked yet critical aspect of sales: the follow-up process.

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Today, I want to share with you an incredible journey of resilience, innovation, and the art of storytelling from my recent podcast episode. I had the pleasure of interviewing Akeem Shannon, the entrepreneur behind the consumer brand Flipstick, which has made waves through Shark Tank, the Today Show, and major retailers nationwide.

Akeem’s story is nothing short of inspirational. After losing his college scholarship, he faced numerous challenges but never lost sight of his entrepreneurial dreams. He became a top sales professional at two Fortune 500 companies. However, his leap into entrepreneurship with the founding of Flipstick truly showcased his tenacity and vision.

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In this podcast episode, John Golden from Sales POP! Online Sales Magazine and Pipeline CRM chats with Dr. Frumi Rachel Barr, founder of Barr Business School, about retaining and engaging employees in today’s changing work environment. They discuss the importance of clear communication, proper workplace behavior, mentoring programs, and flexible work schedules.

Dr. Frumi Rachel also shares her unique career path, including her role as an interim CEO and running her school. Barr Business School offers free courses to veterans and their spouses, a heartfelt tribute to her father. The episode wraps up with John encouraging military families to take advantage of these valuable educational opportunities provided by Rachel’s school.

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In this podcast episode, John Golden from Sales POP! Online Sales Magazine and Pipeline CRM hosts Dionne Mejer, CEO of Revenue By Design. They explore a three-step process for unlocking revenue growth. Dionne shares her 25 years of experience, emphasizing the importance of identifying, specifying, and testifying in the sales cycle.

Dionne explains the necessity of clear understanding and alignment within sales teams. She highlights how simplification can improve performance indicators and team cohesion. The episode concludes with Dionne offering resources on LinkedIn and the Revenue By Design website. John praises the value of Dionne’s expertise in enhancing sales team success.

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