Factor 8 President Lauren Bailey recommends that we train our Managers before we train our reps. Why? Too often the training investment we make for our front-line sellers doesn’t stick if the Managers aren’t bought in. When Managers are trained first, they see the value in development and are taught to develop their Reps. One of the most critical skills we can teach managers is call coaching, and Reps need this to keep new skills alive. What are the other seven critical skills for Inside Sales Managers? Check out the video.
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