In a recent podcast episode, John Golden interviews Titus Jumper, a multifaceted entrepreneur, about the evolution of chatbots and AI in customer service. They discuss the initial hype surrounding chatbots, the importance of quality data for effective AI implementation, and the ethical considerations of using AI in business. Titus shares actionable advice on personalizing customer interactions and enhancing satisfaction through AI-driven tools. The episode highlights successful AI implementations, including a case study from Titus’s company, Sales Hub. Listeners gain valuable insights on embracing AI to improve operations and customer engagement.
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