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Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. To give customers the desired experience, you need to set up protections through ...

Employees’ schedules known as rotating shifts imply workers alternating between day and night shifts. Based on the needs of your company and its employees, this transfer happens every couple of weeks. A person might, for instance, work evenings for five days before switching to daytime schedules for the subsequent five days. Here, we’re considering companies ...

At first glance, the question, ‘Do you take responsibility for your success?’ may sound strange. The impulse is to say, of course, I take responsibility for my success! But the unstated is will you do the same regarding the mishaps as you journey toward your vision of achieving success? Now the answer may be quite ...

The importance of mentoring in an organization is not in contest. It is a strategy that facilitates growth. Little wonder 90% of workers with mentors say they’re happy with their jobs. However, mentoring in most companies is often one-sided. It involves only a senior worker mentoring a subordinate. Doing this only lets you harness half ...

mIf you’ve started a business and things are going well, but you’re feeling overwhelmed, you might be considering the possibility of hiring an employee. But you’re probably also thinking through the responsibilities of an employer. Will you have to pay for small business health insurance? Do you have enough income to afford another salary? These ...

The legalization of marijuana in Canada, some US states, and other countries have created a demand for search engine optimization (SEO) services for dispensary websites. Businesses want to stay on top of the competition and attract new customers. SEO is the process of optimizing a website to get organic traffic from search engines like Google, ...

Being in the dark about the efficiency of your marketing strategy is not a good place to be. You put in all the work but don’t know whether or not the efforts are working. As a business owner in a competitive market, you must be able to track your successes and failures to make informed ...

Sales is a function that has always been associated with low efficiency. However, as the business landscape changes rapidly and salespeople are expected to perform even better than before, it becomes essential for them to outsource some of their tasks. This can be done through workplace automation which helps to streamline processes, increase productivity and ...