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🎧 Automation With Heart: Why Putting People First Drives Technology Success
Podcast Leadership / PodCast / Feb 20, 2026 / Posted by Don Capener / 0

🎧 Automation With Heart: Why Putting People First Drives Technology Success

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Most automation projects fail—not because of bad technology, but because of bad people strategy.

Dr. Don Capener from Chang Robotics shares game-changing insights on successfully implementing AI and robotics. His approach? Put humans first, technology second.

The winning formula includes involving frontline workers from day one, communicating the “why” behind changes, and treating AI as a copilot rather than an autopilot. When Chang Robotics deployed hospital delivery robots, they didn’t replace nurses—they freed them to focus on patient care. The result: 94% approval from the very people who could have resisted.

Key takeaway: Diverse implementation teams catch problems that homogeneous groups miss. Safety—both physical and psychological—creates the foundation for innovation.

Listen now to discover why the future of work isn’t humans versus machines, but humans empowered by machines.

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About Author

As the Chief Strategist and Culture Officer at Chang Robotics, Dr. Don Capener sits at the intersection of cutting-edge automation and the human elements of high-performance leadership. With a focus on the "Design-Install-Enhance" roadmap, they specialize in helping organizations transition from legacy systems to advanced agentic AI and robotic solutions. Dr. Capener is a firm believer that successful digital transformation is actually a "people strategy," driven by a "give to give" philosophy and a radical commitment to team diversity. Don’s strategic insights bridge the gap between technical ROI and cultural resilience, ensuring that innovation empowers rather than displaces the workforce. The Chang Robotics team brings the same level of discipline and vision to the future of manufacturing and supply chain optimization as they do with their community service and give-to-give values based on biblical principles.

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About Author

As the Chief Strategist and Culture Officer at Chang Robotics, Dr. Don Capener sits at the intersection of cutting-edge automation and the human elements of high-performance leadership. With a focus on the "Design-Install-Enhance" roadmap, they specialize in helping organizations transition from legacy systems to advanced agentic AI and robotic solutions. Dr. Capener is a firm believer that successful digital transformation is actually a "people strategy," driven by a "give to give" philosophy and a radical commitment to team diversity. Don’s strategic insights bridge the gap between technical ROI and cultural resilience, ensuring that innovation empowers rather than displaces the workforce. The Chang Robotics team brings the same level of discipline and vision to the future of manufacturing and supply chain optimization as they do with their community service and give-to-give values based on biblical principles.

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