Our communications are precursors to our outcomes, both business and personal. Communication will, in every way, either benefit or harm the outcomes we desire, making it vital to pay strict attention and revise our words when needed.
Moreover, accurate communication is vital for personal and business efforts. Otherwise, misunderstandings will arise, and people will walk away. For business, it can be devastating to lose clients due to an incorrect selection of words.
Two Stories Illustrate the Point
In short form, one story on vacation was mind-boggling, and the other had me gasping!
First Story
While overseas, Mary revealed that as she walked down the stairs of an elegant hotel with her camera in hand, she looked up to notice that a Prime Minister from another country was about to walk down the same staircase.
Mary looked up to the government official and said, ‘Please stand still for a minute, as I can get the perfect shot!’
You can guess that security guards immediately surrounded her. In today’s environment, she might have been killed. Mary explained that she was referring to taking a picture of the Prime Minister. They accepted the explanation and backed off and walked away. She now knows to select her verbiage carefully.
Second Story
Cheryl could not be with us on vacation due to contracting a bad episode of COVID. We were all hopeful that she would join us for the last few days. I gasped when I heard her husband say,
‘Sadly, she isn’t going to make it!’
Thankfully, he clarified the meaning, not that she would no longer be among the living, but that she needed more time to heal before getting on an airplane.
Communications Practice
Every communication technique and every strategy requires practice until it becomes seamless and appears naturally.
Improvement in communications draws people in and can dramatically improve sales and business growth.
Simple storytelling about good and poor experiences draws the attention of others up front, followed by compassion, and encourages building relationships between those involved. Moreover, prospective clients enjoy the surprise experience of our sharing by showing empathy to realize the motivation and share their related experiences. Almost magically, a connection is made. Making this a repeat event is a magic formula for building business loyalty and referrals.
All endeavors require us to choose our words wisely to prevent misunderstandings. Think back to previous times when another mistook what you said. It could have led to an argument or an incorrect approach to something new. For business, that’s the last thing anyone needs. It’s always best to ask questions upfront to ensure understanding. Simply put, upon hearing words you don’t understand, ask, ‘Why?’ The one-word question is like a magic wand turning the conversation into a serious back-and-forth with a desirable outcome most of the time.
In Conclusion:
The worst result is to state something after which people walk away believing integrity is non-existent. Before ending any conversation, it’s always best to ask again, ‘Do you have any questions?’ followed by, ‘How would you like to proceed?’
The bonus in hearing everyone out and using precaution in the words we choose typically encompasses extra business or solid friendships.
For more Insights, Visit Elinor’s Amazon Author Page
Communicate to Attract Interest
Be A Story-Teller
“Believe, Become, Empower”
Related Blog Stories:
How to Improve Meeting for Desired Results
Ask Questions for Clarity and Sell Your Perspective
Sales Tips: Improve Your Verbiage for Better Business Results
- To begin a serious conversation, it’s best to ask, ‘Why?’
- Leave assumptions out of the conversation to remain on a sound footing.
- Upon realizing you are stating a double-entendre, clarify it immediately.
- After sharing insights about how you uniquely approach a business, asking questions to ensure that everything is understood is a good practice.
- Focus on clarity for yourself and those who you encounter.
- Replay conversations at home to realize if you need clarification.
- Results improve when conversations are professionally friendly.
- Commit to learning from errors.
- Learn to laugh at errors you make to then improve upon them.
- Today’s insights are provided to help you achieve the Smooth Sale!
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