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Pipeliner CRM: Empowering the Sales Force [Case Study]
Blog / Pipeliner CRM / Nov 20, 2013 / Posted by Nikolaus Kimla / 5554

Pipeliner CRM: Empowering the Sales Force [Case Study]

Managing and building strong customer relationships is key to acquiring and retaining customers for any business.

Read this case study made by Baylor Business Collaboratory to learn more:

CRM Creates Visibility

One of the greatest ways CRM technology can be a tool for salespeople is through the creation of visibility. Juniper Systems is a provider of rugged handheld computers for field computing solutions in the surveying industry.

Juniper Systems had been using different software packages to organize and manage customer information for several years before deciding it needed a better more cohesive solution to customer care. One of the main objectives Juniper Systems aimed to meet when assessing the possibility of implementing a CRM system was to achieve the pipeline visibility the firm knew it needed to be successful. Read how Juniper Systems achieves visibility by implemented Pipeliner CRM.

How to Use CRM as a Management Tool

CRM can also help management perform better. The organization and data governance aspects of most CRM systems can enable information flow and coordination to move easier from top levels to bottom levels leading to better customer service and opportunity management. Integrated Systems, Inc. (ISI) is a consulting firm which provides a comprehensive suite of specialized IT professional services that serve the Federal, state and local governments, as well as leading private industry organizations.

ISI needed a way to better organize the flow of information and better manage opportunities and projects between different teams and departments. Before implementing a CRM tool, ISI used to manually record project details and information in excel sheets. Read how ISI uses Pipeliner CRM as a Management Tool.

As CRM becomes a more integral part of your business, defining a customer-centric strategy and implementing a system to help salespeople better manage relationships will separate the competition. Equipping and empowering a salesperson to better build and maintain a relationship is critical; CRM is a powerful tool to achieve effective customer relationships.

We would like to thank Brooke Borgias from Baylor University and Baylor Business Collaboratory for putting all this information together. Then, thanks DeVon Labrum, Vice President of Sales & Marketing at Juniper Systems and Sandeep Jain, Practice Leader at ISI for great cooperation. And thank you, Thomas Kattnigg, VP Sales at Pipelinersales Inc. and Nikolaus Kimla, our CEO for making this a reality. Thank you all!

About Author

CEO and partner of pipelinersales.com and the uptime ITechnologies, which I founded in 1994 and has since played a significant role in the development of the IT-environment. pipeliner is the most innovative sales CRM management solution on the market. Pipeliner was designed by sales professionals for sales professionals and helps close the gap between the requirements of C-level executives for transparency and the day-to-day operational needs of field and inside sales. I am also the founder and Initiator of the independent economic platform GO-AHEAD!, which orientates itself on the principles of a free marketplace in terms of liberal and social responsibility. Connecting people, the trust of business leadership in terms of values such as freedom, self-responsibility, and entrepreneurial spirit, and strengthening their awareness in order to create a dynamic boost within the economy triggered through spontaneity, all stand for the initial ideas surrounding GO-AHEAD! I studied in Los Angeles and Vienna and received my Masters's Degree in 1994. I am married and have 3 children My Specialties are in: Sales Management, Sales CRM Software, CRM Cloud Solutions, SAAS, Business Strategy, Software Development, "Pipeline Management", Social responsibility, outbound sales, b2b sales, inside sales, sales strategy, lead generation, sales process, entrepreneurship, coaching, mentoring, speaker, opportunity management, lead management, Austrian School of Economics

Author's Publications on Amazon

This is a practical manual covering the vital subject of Sales Management. I firmly believe that sales are the most important profession for dealing with today’s turbulent world and Econo my, for salespeople create wealth and produce peace. But salespeople need a competent, stable leader—and…
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Today the Internet has transformed a seller's market into a buyer's market and author Nikolaus Kimla states that the role of sales has never been more crucial. It is now time to give salespeople the role they factually can play: entrepreneurs within the enterprise. They…
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This is our public declaration of the intentions behind Pipeliner, and our objectives and motives for the product and for our company. Behind the development of that CRM application and, in fact, behind everything we do, we have a real cause. The story begins with…
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The salespreneur is based on the concept of the entrepreneur. Before we can explain the salespreneur, you have to have some understanding of the entrepreneur. The entrepreneur plays a crucial role in any economic system. The entrepreneur seeks out information that can be utilized for…
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A seasoned captain would never leave port without a competent navigator. In a similar way, a sales manager might be a total ace at "commanding the ship" – at inspiring and coaching sales reps, pointing out and getting agreement on making quotas, and keeping everyone's…
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