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CUSTOMER EXPERIENCE: From Customers to FANS!
Jul 14, 2021 / 8:00 am - 9:00 am
According to Forbes Magazine “Growing through CX and advocacy is ultimately more sustainable than throwing money at paid acquisition and seeing an acceleration that way. Investing in CX as an engine of growth refocuses businesses around customer value.”
To explore these claims and other customer experience predictions in more detail we have assembled a panel of four authors & customer experience experts for a YouTube Live event.
This live event features:
And is hosted by Nikolaus Kimla & John Golden
Topics to be discussed include:
What does Customer Experience mean today?
How have customer expectations changed?
How should organizations assess current Customer Experience?
How is Customer Experience likely to evolve in the future?
Don’t miss this Live YouTube event!